Identifying the 3C Provider

Today's blog on the future of outsourcing comes from Peter Allen, Partner and Managing Director, TPI.

A new breed of service providers will emerge to service outsourcing demands in the coming years. Called the “3C sourcing framework,” we expect a relative equilibrium with emphasis on cost, capacity and capability.

We see the characteristics of the 3C framework applied with equal emphasis to internal service delivery organizations as well as the selection of external providers. In fact, the criteria may be the ultimate determinant of service delivery strategy for a broad range of technology-enabled business functions. Here are some of the characteristics clients look for in their prospective service providers:

The 3C framework fits the strategic profile for a client-provider relationship. We will likely see a fair amount of component-oriented sourcing applied, in addition to more transformational partnerships. The model enables the strategic allocation of responsibility depending upon desired outcomes of the relationship.

Among these characteristics, clients apply selection criteria based on true commitment to market leadership and flexible partnership over time – whether those attributes are internally-achieved or built through a commercial relationship.

We’ve come a long way from the ‘lift and shift’ era of outsourcing. To read more about the 3C framework, you may download our deck from our Web site.